You can sign up for the Alpha Patient Portal by:

• Following the instructions provided in this guide
• Using our one-page sign up document
• Asking for assistance at the Patient Service Centre

All patients 18 years of age and older can sign up for an account. Patients who are younger than 18 can authorize their family members to view their results on their behalf. This will involve adding them as a family member to your account and completing a consent as a part of the registration process

If you wish to deactivate your account, you can send us a request at patient@alphalabs.ca

Please contact the Alpha Patient Support team at patient@alphalabs.ca for assistance.

You can change your security question and/or answer yourself under the Settings menu in your portal account. Please refer to the patient user guide.

To ensure the privacy of your medical results, your account will log out after 20 minutes of inactivity.

You can easily book an appointment by using Quick Tests™ in a few simple clicks. Please refer to the patient user guide.

You can cancel (and/or rebook) your appointments at any time by logging into your portal account. Please refer to the patient user guide.

No, you can simply go to Settings, add a family member to your account, and book appointments for them. Please refer to the patient user guide.

Appoinment reminders are sent immediately after booking, 3 days before your scheduled appointment as well as the night before. If you book an appointment that is less than 3 days from the time of booking, you will receive a reminder the night before. If you add your appointment to your calendar upon receiving the initial confirmation, you can set your own reminders.

You should book the initial appoinment and bring your requisition to your appointment at the lab.

Yes, you can download a PDF copy of your results by opening the result that you wish to download, scrolling to the bottom of the results page and clicking on Download PDF.

Some tests, like cytology, histology, ECGs, etc., are best understood and explained by your Doctors or Nurse Practitioners, and should not be interpreted alone by the patient. As such, these results are sent directly to the healthcare providers and are not available on the patient portal.

Most lab results are available within 48 hours, but some culture tests can take up to 1 week. The results are made available on the portal as soon as they become available.

Unfortunately, you can only see the results from the time you signed up.

Each patient will receive a verification code from the lab at each appointment. Your family member will need to provide you with that verification code. You will also need to have access to their date of birth, last name, and Healthcard (if they have one) in order to complete the consent process. Please note that the consent process is a 2-step verification where you will be asked to confirm that you have been given the code and by such have been granted consent and authorization which you can provide to Alpha Laboratories in order to view the results of your family member. The consent will remain in place until it either expires (in the event of a minor child, that will be at age 13) or the person withdraws consent. In the case of a minor child, at age 13, the consent will need to be re-verified.

Unfortunately, only tests performed by Alpha Laboratories will be available on Alpha Patient Portal.

You can set up email or text-message alerts through the Settings area.

When new results or messages arrive in your Patient Portal, an alert will be sent to the notification preference you provided when you set up your account. Please remember to notify your provider's office if your email address changes.

Test results are best interpreted by your Doctors or Nurse Practitioners in conjunction with other factors.

Your personal information is used to validate and authenticate your identity in case you reach out to us for support.

No, your personal information is not shared with any third parties other than your ordering Doctor or Nurse Practitioners.

Your information is retained for as long as you choose to maintain your account.

Yes, at Alpha Laboratories we take your security and privacy very seriously. Your information is maintained in a secure and well protected environment.

In order to ensure the security and privacy of your personal information, no changes can be made to a username or other personal information without visual verification of supporting documentation. This means that if you need to make changes to any personal information currently in our system, you will need to visit a laboratory location and provide documentation that our staff will verify, forward to our support department who will update your account to reflect the changes that have been requested.

Your portal account can be accessed from any computer, tablet or smartphone. Please note that when using a public computer, in order to protect your personal information, you should not store passwords, be aware of your surrounding and avoid people standing behind you or looking over your shoulder, do not save anything locally, delete your browsing history.